HSS — CX Innovation
HSS | CX INNOVATION
HSS boasts a top-ranked history in orthopedic and rheumatology care. By supporting patients, physicians, and the healthcare network, it has become a global leader. The future of HSS includes Virtual Physical Therapy, offering trusted expertise from home. By exploring various concepts, we aim to highlight the value of Virtual PT, shaping the future of PT by fostering connection and empathy.
REVOLUTIONIZE PHYSICAL THERAPY WITHIN THREE STEPS
Patient-Centric Care Triage:
Imagine a new way to experience intake and triage. Let's transform it from a sterile process into a meaningful conversation.
Lifestyle Driven Digital PT:
Creating digital tools that make treating multiple diagnosis easy, while also providing treatment tailored to lifestyle trends.
Connected Devices and Accessibility:
Using connected devices and digital tools to make at home PT easy and accessible.
STRATEGY
Many products that are marketed as Physical Therapy are either highly technical and hard to understand, or the products are lacking key features & customization.
Our goal is to make a product that that feels seamless, enjoyable and truly like the future of Virtual treatment by driving connections and access to the best in-class Network of Physical Therapists through HSS.
Research into the world of virtual pt options — from smaller start up apps to large brands like nike — show the lacking of options and the lack of versatility available to the market.
A People First
Approach.
The future state of what HSS has to offer for Virtual PT goes beyond cutting edge tech. It looks for ways to connect with people — further— to connect people with people. In these concepts, we will be looking at a future that pushes past our MVP for launch. Looking into possible future features and ideas, rather than a complete user flow
Balancing Active and Guided Care in Virtual PT
Proper physical therapy needs a balance of active and guided care. Patients must receive the right guidance to navigate active care correctly. HSS tasked us with developing a process for insurance providers and employers to offer virtual care, ensuring appropriate guidance and self-navigated treatment.
Customized Triage Exams for Tailored Virtual PT
To best treat patients' needs, we created quick and easy access to a triage exam tailored for individual therapy, rather than a catch-all approach. The triage exam results provide patients with virtual PT access, a personalized dashboard for their PT needs (e.g., knee and back issues), and a comprehensive, tailored education hub.
PATIENT-CENTRIC CARE TRIAGE
Transforming Physical Therapy Triage: Empowering Conversations and Patient-Centric Care
Imagine a new way to experience intake and triage. Let's transform it from a sterile process into a meaningful conversation.
Picture meeting your caregivers through a human-first dialogue filled with empathy, using technology we all know and trust.
What if intake questions were simple and focused on your needs, not just the provider's? What if you began receiving treatment while awaiting further care?
It's time to reimagine intake. Let's make it different, better, and more empowering for those in need. Let's revolutionize triage for physical therapy!
LIFESTYLE DRIVEN DIGITAL PT
The users next approaching appointments are featured as a key lead-ins on the page.
Below that, a stack of upcoming appointments with a detailed view. This makes it easy to see different treatment schedules for various PT diagnoses.
Booking new appointments or contacting your PT specialist is made easy and accessable. Organized by Specialists and filterable by day and time, while also using 3rd party calendar connection for availability visibility.
Creating digital tools that make treating multiple diagnosis easy, while also providing treatment tailored to lifestyle trends.
LIFESTYLE DRIVEN DIGITAL PT
Ongoing and current treatments are the main focus upon entry to the dashboard — upcoming appointments and tracking progress of personalized treatment are just a click away.
Booking new appointments or contacting your PT specialist is made easy and accessable. Organized by Specialists and filterable by day and time, while also using 3rd party calendar connection for availability visibility.
Quick links to featured prescribed exercises help users jump back in to where they left off.
Therapists can push features for their patients to encourage faster healing and better personalized care.
Users can customize the dashboard and save their favorite and most used exercise plans for easy access.
Deep dive sections organized by general problem areas allow for users to explore and find care options.
The treatment dashboard needs do more for users, and remove the ambiguity of digital treatment.
LIFESTYLE DRIVEN DIGITAL PT
When users enter this section they have the option to check out the overview and to learn about the proper way to do ‘at home’ treatment.
Users can find treatments suggested to them by their physical therapist, tailored to their lifestyle trends.
All prescribed exercises for ongoing treatment from physical therapists will be houses here as well as on the dashboard.
Users can save their favorite therapies to this section and on their dashboard by clicking the heart icon.
Creating digital tools that make treating multiple diagnosis easy, while also providing treatment tailored to lifestyle trends.
CONNECTED DEVICES AND ACCESSIBILITY
Elevating Personalized Care Through Advanced Connected Devices Technology
Connected devices enhance personalized care by sending therapy reminders, extending exercise routines for ease of use, and allowing users with serious injuries to control therapy experiences without disrupting their positions.
